We’re inside the historic former Humane Firehouse at 129 E. Main St, Norristown, PA. Down the street from the courthouse.
Distillery FAQ
Where is your distillery?
How far are you from Philadelphia?
Less than an hour by car from Center City!
Are you near any public transportation?
We are less than 2 blocks away from the Norristown Transportation Center and the new Norristown Waterfront Development Project.
Do you have parking available?
Yes, we have our own parking spaces right out back along the Green St side.
Can I visit the distillery?
Yes, come for tours, tastings, and cocktails at the bar. You’ll get a behind-the-scenes look at our small-batch process in the old firehouse. We are open to the public on Saturdays from 2-6 pm. We do distillery tours and guided tastings once a month, you can purchase tickets here.
Do you offer distillery tours?
Yes, we do distillery tours and guided tastings once a month, you can purchase tickets here.
Can I bring my own food?
Yes! We are BYOF and there are many delicious restaurants in Norristown to order from.
Can I host a private event at the firehouse?
Not at this time. We are working on our private events program and will be taking inquiries in the future.
Do you offer wholesale pricing to restaurants, bars, and event spaces?
We offer wholesale pricing to select accounts within Pennsylvania, email sales@fivesaintsdistilling.com to inquire.
How do I contact you?
The direct phone for the distillery is 610-279-5364.
For general inquiries, email info@fivesaintsdistilling.com.
For customer service on US orders outside of PA, email online-orders@fivesaintsdistilling.com.
For orders within PA, email pennsylvania-online-orders@fivesaintsdistilling.com.
For wholesale, email sales@fivesaintsdistilling.com.
Shipping & Orders FAQ: Outside of PA Alcohol Orders
Do you ship alcohol outside of Pennsylvania?
Yes. Orders for delivery to a USA address outside Pennsylvania are handled by licensed, third party retailers in the AccelPay network. AccelPay acts as the marketplace facilitator, and your transaction is completed through those retailers.
Who is actually fulfilling my order if I'm outside PA?
We have partnered with the industry-leading marketplace facilitator, AccelPay. AccelPay's Privacy Policy, Terms of Use, ecommerce and payment terms, and any other terms AccelPay sets apply to your purchase. That agreement is between you and the third party retailer in the AccelPay network, not directly with us. You can review AccelPay's current Terms of Service at accelpay.io/company/legal.
Where do you ship?
We currently ship to the continental United States only. We're unable to ship to PO boxes.
How long will my order take to arrive?
Orders are fulfilled within 3 to 5 business days, with standard delivery taking another 3 to 8 business days depending on your location.
Will I need to sign for my delivery?
Yes. Any order containing alcohol requires an adult signature and ID check at the time of delivery.
Who ships my product?
Your order ships via a 3rd party partner, AccelPay's retailer network, using fulfillment carriers such as GLS and UPS.
If my order has both alcohol and merchandise, will they arrive in the same box?
No. Alcohol and merchandise are sent as separate shipments.
Can I change my order after I place it?
Orders can't be edited once placed. If you need to cancel, email online-orders@fivesaintsdistilling.com before the order ships.
Can I return my order?
Orders containing alcohol cannot be returned or exchanged. If you received the wrong item, email online-orders@fivesaintsdistilling.com and we'll make it right.
Can I cancel my order?
You can request a cancellation any time before the order ships, though a request doesn't guarantee it will be cancelled in time. Send cancellation requests to online-orders@fivesaintsdistilling.com.
Can I get a refund?
Refunds are handled on a case by case basis. Email a photo of the damaged or incorrect shipment to online-orders@fivesaintsdistilling.com.
What happens if my order arrives damaged?
Email online-orders@fivesaintsdistilling.com with a photo of the damaged order, and our team will coordinate a reshipment within 3 business days.
What if my package can't be delivered?
The delivery service will attempt delivery up to three times. If the package is still undeliverable after that, it's returned to the retailer as "undeliverable.”
What fees apply if my package is undeliverable?
If you request a refund: a flat $25 Undeliverable Package Fee is deducted from it, and the original shipping cost is non refundable. If you request a reshipment instead: a flat $40 fee covers both the reshipment and the undeliverable package fee. Additional fees may apply depending on the order's contents.
Shipping & Orders FAQ: Within PA Alcohol Orders
How long will my order take to arrive?
Orders are fulfilled within 3 to 5 business days, with standard delivery taking another 3 to 8 business days depending on your location.
Will I need to sign for my delivery?
Yes. Any order containing alcohol requires an adult signature and ID check at the time of delivery.
Can I change my order after I place it?
Orders can't be edited once placed. If you need to cancel, email pennsylvania-online-orders@fivesaintsdistilling.com before the order ships.
Can I return my order?
Orders containing alcohol cannot be returned or exchanged. If you received the wrong item, email pennsylvania-online-orders@fivesaintsdistilling.com and we'll make it right.
Can I cancel my order?
You can request a cancellation any time before the order ships, though a request doesn't guarantee it will be cancelled in time. Send cancellation requests to pennsylvania-online-orders@fivesaintsdistilling.com.
Can I get a refund?
Refunds are handled on a case by case basis. Email a photo of the damaged or incorrect shipment to pennsylvania-online-orders@fivesaintsdistilling.com.
What happens if my order arrives damaged?
Email pennsylvania-online-orders@fivesaintsdistilling.com with a photo of the damaged order, and our team will coordinate a reshipment within 3 business days.
What if my package can't be delivered?
The delivery service will attempt delivery up to three times. If the package is still undeliverable after that, it's returned to the retailer as "undeliverable.”
What fees apply if my package is undeliverable?
If you request a refund: a flat $25 Undeliverable Package Fee is deducted from it, and the original shipping cost is non refundable. If you request a reshipment instead: a flat $40 fee covers both the reshipment and the undeliverable package fee. Additional fees may apply depending on the order's contents.